Privacy & Your Data

What we collect, and why

When you or your organisation raises a support ticket, we collect your name, email, phone number and the details of your request, solely to provide support and honour any service agreement covering you. If you use the AI assistant, your questions and its answers are kept as part of your support history for the same purpose.

How long we keep it

Ticket and contact records are kept for up to 730 days after a ticket is closed, or for as long as a service agreement covering you remains active, whichever is later — after which they are reviewed for removal. Records we're required to keep for legal, security or contractual reasons (for example, proof of an AMC service visit) may be retained longer.

Your rights as a Data Principal

• Access — download a copy of your data any time from your portal's Settings page.
• Correction — update your own name, phone, department and location yourself, any time, from Settings.
• Erasure — request that your personal details be removed from Settings. We'll act on it unless we have a genuine legal or contractual reason to keep a record (in which case we'll tell you why) — either way, your contact details are anonymised so they can no longer identify you.

Grievance Officer

Not yet configured for this deployment.